29
poor

AIB Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
82%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
13 Reports
User Feedback
18%
iOS
13 Reports
82%
Android
60 Reports
AIB Mobile - Latest Quality Issues
Android
Sep 21, 2023
The information the website iand app sn't accurate. They give video identification for older outdated passports for my country and not the new passports which is only made clear to clients after the process is done and identification is made. Something I asked on the webchat with an agent and they said was not something they were aware of. Kindly fix inconsistencies in communication.
Android
Sep 21, 2023
Haven't been able to use it in a week won't even load me in. Phone's updated fully and I've tried a lot of different things to fix it to no avail. Not very convenient if I want to buy something as I need to use the app to approve the purchase
Android
Sep 22, 2023
The app is terrible. It does not allow you to access your account and errors occur all the time At first it worked well but in the last year it has gotten worse and worse.
iOS
Sep 22, 2023
Apple Watch Function is Broken
The phone app itself is grand, looks nice and I have had no issues with it. The problem I do have however is the watch function, it's broken and has been broken for years. The watch app keeps telling you to set up quick balance on the phone app no matter how many times you toggle the setting or reinstall the app. Needs fixing once and for all, then you get 5 stars.
Android
Sep 22, 2023
Two step verification is terrible can't buy anything. Codes don't work.
iOS
Sep 23, 2023
Too bad there's no 0 option
I can't even open the account so I'm not sure this app even has a purpose.
Android
Sep 24, 2023
Can't even open an account?? So what's the point of it? Worst trash I've ever tried to use.
Android
Sep 25, 2023
Took 20 attempts to verify for a purchase tonight
Android
Sep 26, 2023
Hasn't been working for the last week approx for me, anyone else having the same problem ?
AIB Mobile - Product Description
What's banking without a mobile app? 
With the AIB Mobile Banking app you can manage your everyday banking anywhere and anytime, from your phone. Freedom and flexibility to do whatever you need, whenever you want.

Meeting your needs:  
- If you want to become an AIB customer and need a current account, you can open an AIB account on the AIB app if you're aged 16 and over, live in the Republic of Ireland and have a valid passport or other acceptable Photographic ID.
- Personal Loan: Use the app to apply for a personal loan or loan top-up, up to €30,000.
- Overdraft: Apply for an overdraft in your app in minutes.
- Credit card: Apply in your app in minutes.

Making and managing payments has never been easier:
- Pay another AIB customer with Pay a contact using just their phone number. Maximum transfer is €1,000
- Simply pay another Irish bank account with a one-off payment up to €1,000
- Avail of Apple Pay, & Fitbit Pay. 
- Quickly manage standing orders & debit debits
- View, print, save & share up to seven years of statements.

Safeguarding your banking:
- Strong Customer Authentication (SCA) adds an extra layer of security to your online shopping.
- Tap your transactions to see more information like the time, date and type of transaction made. 
- Freeze your lost card to keep your money safe – and it's just as easy to unfreeze the card if you find it.
- Need a replacement card? Use the app to cancel your old one and have a new one posted to you.
- Secure Login - Use a compatible smartphone to login securely with FaceID or TouchID. 

You can also use the AIB Mobile app to:
- Quick balance: Check up to two balances without logging in.
- Change your address: If you have a sole account, you can change your address on the AIB app.
- See your PIN: If you forget a Debit card PIN you can see it in the app. 
- Open a Savings or Current account: You can open an account in minutes

And much much more…

To use the app you need to be registered for AIB Phone and Internet Banking.

For AIB Mobile information and FAQ's visit: https://aib.ie/ways-to-bank/mobile-banking

For information about our Loan products visit: https://aib.ie/our-products/loans

AIB Mobile is available 20 hours a day, subject to our terms and conditions – we have some nightly maintenance needs.

Transaction fees and charges, and transaction limits may apply.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland
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