21
poor
Airtasker | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-45 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
30 Reports
30 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
33 Reports
33 Reports
User Feedback
52%
iOS
33 Reports
33 Reports
48%
Android
30 Reports
30 Reports
Airtasker - Latest Quality Issues
iOS
Sep 20, 2023
Messaging could be better
Would be good if we could reply to particular messages or images to make it less confusing when discussing designs etc.
iOS
Sep 21, 2023
No support available
There was an issue and I was charged a fee, the task was cancelled by the service provider and the fee was still charged. No one responds to the online chat support or email to support. There is no phone to call. While this may work fine when tasks fall into place, when there are issues there is no support. Be aware. Hopefully by posting this I will get contacted.
Android
Sep 22, 2023
Efficient and a positive experience most of the time for freelance work. Cancellation policy needs to be more fair though, as no compensation provided to the tasker when poster cancels job last minute.
Android
Sep 22, 2023
They keep cancelling your task and won't tell you the exact reason. Got job done via Gumtree instead.
iOS
Sep 23, 2023
No help.
I have been waiting for 7 days for a response to my ticket for support. Missed out on a lot of tasks as I cannot message people. Cannot verify mobile number as your app says my number is already in use. Which it is not. Ticket ID: 7014856
iOS
Sep 25, 2023
Overpriced
These guys are a rip off
Android
Sep 25, 2023
If I were to give less than 1 star, I would. Lack of response/ no reponse at all , when there's an issue. I have been chasing the team for weeks to get my issue solved but unfortunately no response so far. I would never ever use the platform again and I would urge anyone to do so.
Android
Sep 26, 2023
What a tough experience in reaching out to the support team. In an emergency which l find very unpractical really . As it is completely unfair to both customers and taskers could at least put a phone number not email which takes ages almost 72 hours to respond which is absolutely unacceptable to be honest especially on cases of an emergency!!. I really rule out there communication skills to 0/10
Android
Sep 26, 2023
Easy to post a task, but receiving customer support foes not happen.. i have messaged customer support many times about the situation occurred, but no reply/communication has happened for 24hrs.
Airtasker - Product Description
To-do list never getting shorter? Take the burden off and find the help you need on Airtasker. Simply let people know what you need done by posting a task, then pick the offer that works best for you! Sort out the details while we hold the payment securely for you, then once it’s done you can release it to the Tasker. Or are you looking to earn some extra money? Airtasker gives you the flexibility to work when you want, with whomever you want and doing whatever you want. Plus you decide what is a fair price for the task - you’re in control!! TASKERS IN YOUR COMMUNITY We’ve got a huge community of Taskers ready and willing to help out. So when you post a task you need done, there’s a good chance there’ll be someone round the corner eager to help! RATED & REVIEWED TASKERS When a task is done it gets rated and reviewed - so you can find out about the quality of a Tasker’s work and how reliable they are before you accept an offer. PAY SECURELY Payment for the task gets sorted out when an offer is accepted and held securely until the task is done. So both Posters and Taskers can be confident that payment is ready and the task can get done without hesitation. COVERED BY INSURANCE Insurance is there to ease any worries – making sure the Tasker has liability insurance while performing most task activities*. POPULAR TASKS We get all sorts of weird and wonderful tasks on Airtasker - after all, nearly anything can be done through it! But here are some of our most popular types: - House cleaning services - Moving services - Home repairs & handyman jobs - Yardwork services - Pick-up & delivery - IKEA furniture assembly - Virtual and online assistance - Photography - Blog support - Personal assistant and office services - Airbnb tasks (cleaning, key drop off) For Posters: • GET ANYTHING DONE - Post whatever you need done • VERIFIED TASKERS - Find great Taskers with independently verified badges • YOU CHOOSE - Choose the offer that’s best for you • PAY SECURELY - Make payment upfront and keep it secure until the task is done • MESSAGE PRIVATELY - Get live updates on your task progress For Taskers: • 1000s OF TASKS - Browse thousands of new tasks to do every day • YOUR SKILLS MATTER - Use your own unique skills and experience to tailor your offer • YOU’RE THE BOSS - Set what you’ll do, when you’ll work and for how much • BOOST YOUR PROFILE - Show off your skills with verified badges • YOU’RE COVERED - Get a range of benefits (including insurance*) with each task *T&C’s apply.
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