Quality degradation at Albert: Banking on you  
Users report higher volume of Quality Issues than usual
42
poor

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
29%
Android
370 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
925 Reports
User Feedback
71%
iOS
925 Reports
29%
Android
370 Reports
Albert: Banking on you - Latest Quality Issues
Android
Sep 26, 2023
2.5 years ago it was a legit app and I had no problem using it. Now, they've gone way off the deep end. App won't even let me see my account, they hacked my gig apps and changed my personal information including bank info and address without consent. App just cycles thru sign up bs even tho everything was connected and verified hours before and never disconnected. Left me stranded in a parking lot spending over 6+ hours to secure my income accounts while they try take $ w/o giving an advance
Android
Sep 26, 2023
Horrible and misleading. If we are actively seeking cash advances, what on earth would make you think we have money just sitting around to pay an app to budget for us!?!?! America is broke and youre scammers who are benefitting from our struggle. Shame on you!
Android
Sep 26, 2023
I would NOT advise anyone to get this app. I have had and used this app for a couple of years and just recently they are trying to make you pay $15 a month rather you get an advance or not. It use to be you pay on your next pay day and I usually pay a "tip". I don't use the advance all the time so $15 a month is a lot. Dave and empower will be my goto only from now on which those 2 I have also been using for a while now.
Android
Sep 26, 2023
It's awful they keep taking random amounts out of my account for "savings" then I can't touch that money for over a week. When i ask to speak with a manager they completely ignore m and dont respond. Will be sticking with navy fed.
Android
Sep 26, 2023
They take money when they're not supposed to
Android
Sep 26, 2023
I have a genius subscription that I've been trying to cancel, but the app itself makes a user have to jump through so many hoops to cancel. I changed banks and updated my info, but the app has made it impossible to link my active and current bank account from another institution. Reaching out to support has not helped at all. Their genius subscription has gone from 8$ a month to 14$, which is not at all worth it for their services.You can use this app just fine free, but never sign up for genius
Android
Sep 26, 2023
I'm giving one star would have money in account for days and wouldn't verify account then the second I used they would try to run verification crooks of you ask me
Android
Sep 26, 2023
They literally charged me in order to get my instant funds. Nothing is really free nowadays lol
Android
Sep 27, 2023
STAY AWAY!! THIS IS THE WORST APP EVER! CROOKS! DRAINED MY ACCOUNT RANDOMLY A WEEK BEFORE MY PAYDAY. Did not sign up for any type of savings program or whatever this horrible app claims to offer. Closed the app and didn't use any further only to have them drain my account unexpectedly just before the end of the month. No rhyme or reason. Do not give this app access to your bank accounts. Will be reporting to BBB. DO NOT USE. HOW THIS APP RATES ANYTHING ABOVE ONE STAR IS BEYOND ME! COMPLETE SCAM!
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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