65
fair

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Finance
Work at Allstate Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Allstate Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
84%
Android
364 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
67 Reports
User Feedback
16%
iOS
67 Reports
84%
Android
364 Reports
Allstate® Mobile - Latest Quality Issues
iOS
Sep 25, 2023
Terrible loading
The app always stuck right after the initial interface shows up. It takes from 30 seconds to 2 minutes before you can click anything. At my home it's about 30 seconds and I can tolerate that for just checking my trips. But it was a disaster the other day at DMV when I tried to show my digital insurance card. The staff and I chatted and ran out of topics and then an awkward silence followed. Fortunately the staff was nice enough to wait until I got the card. Allstate developers, please install this app on your phones and drive on road for a week then fix the pain your customers feel.
iOS
Sep 25, 2023
Can’t access anything past log in screen
App freezes once logged in and doesn't respond. Progressive and geico apps both run very smooth. This on the other hand is in beta form
iOS
Sep 25, 2023
Phone activity
Like this app except that It shows phone activity when I receive a call or text even though I'm not answering or reading. Need to figure out a way they can tell if phone is actually in use or just receiving
Android
Sep 25, 2023
App doesn't always work, trying to set up drivewise and roadside assistance is a pain. Constantly sends me to the actual website anyway, so what exactly is the point of the app?
Android
Sep 25, 2023
Keep losing drive wise and not getting any refunds or credits Never had an accident, Dwl or citation of any kind but my rates continually get higher.
Android
Sep 26, 2023
Bad service I've been a good customer for years and I'm tired of my rates being increased when I've had no claims on my car and home!!!!!
Android
Sep 26, 2023
The certificates of insurance for my vehicles within the app are EXPIRED. What's the point? I thought the ability to show these easily could be useful until I saw the expiration date.
Android
Sep 26, 2023
I am very disappointed. I can't open my app and make payment for the past one week now.
Android
Sep 26, 2023
It glitches all the time, if you use your phone too soon after arriving somewhere it records it as use while driving, and when it's on it chews up battery at an alarming rate.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.

Have your insurance where you need it, when you need it.

Features:

Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.* Drivewise includes Crash Detection, a safety feature that can get you in touch with help if you're in a crash.

ID cards – Access a digital proof of insurance right on your phone.**

Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.

Allstate Digital Footprint - Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails.

Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.

Coverages – See policy information and details about your coverages.

Agent Access – Instantly contact your agent through the app, no log in required.

QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.

*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.

**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners