35
poor

Ally: Banking & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Finance
Work at Ally Financial Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
88 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
51 Reports
User Feedback
37%
iOS
51 Reports
63%
Android
88 Reports
Ally: Banking & Investing - Latest Quality Issues
Android
Sep 23, 2023
Online customer support button does work on app or on website. Please fix and I will give 5 stars. I don't have time to call, I'm constantly working. I need a new card because I never got mine and I'm assuming the mailing address is wrong.
Android
Sep 23, 2023
Ally is a horrible bank. They kept finding ways to prevent me from getting my money and then they locked my account and now I have to wait for this investigation to complete? The only person accessing my account is me, why are you taking my money? Don't use this bank at all costs.
Android
Sep 24, 2023
Created a profile 2 weeks ago and have NEVER been able to sign in through the mobile app, when I called for help got transferred 3 times and the tech told me to "uninstall then reinstall the app," dud that while he was on the phone and it didn't work...20 minutes wasted to just be told "I don't know what to tell you." NOT a happy customer!
iOS
Sep 24, 2023
Log In
Going to the website I log in perfectly fine - using the app it never fails to say my login info is incorrect.
iOS
Sep 24, 2023
Great App- One Missing Feature
iPhone 15 and ios 17; can't login. Click submit on login credentials and just nothing happens. Reinstalling doesn't help.
Android
Sep 26, 2023
Worst company in history. They feed you lies and bull. I spoke with everybody in the dmn company. First you need to get a building so everyone can pull up, hence why you don't have one. I need all of my phone recordings so I can take you to court. Mr. Manager in charge make it happen. You lie and lie, misleading on purpose is predatory. FOUGHT FOR THIS Dmn country, and this how you get treated. You need to shut down today like American car center. Wait you can't, your the old shady GM company.
Android
Sep 26, 2023
The app has never worked once. You guys bought the other credit card company, and it got switched to you. I called about the app and was told your work on it. Doesn't really seem like it when you can't ever login on it.
Android
Sep 26, 2023
Probably the worst banking experience I've ever had. My card was breached through a mobile app and was used using the card saved on file. I disputed the claim and Ally said they would review it. They ended up freezing my account and basically screwed me on my bills. They never notified me they were going to do this and left me high and dry. Do not bank with Ally.
Android
Sep 26, 2023
System is always "unavailable." Literally ALWAYS. Have not been able to get into my account (not even the website) since the beginning, can't add money, can't take money, can't open anything new. I don't want to/don't trust to call to do anything with my account because I want to be able to see what I'm doing. Should have opened a CD because I won't be able to get to my money anyway.
Ally: Banking & Investing - Product Description
Ally Banking & Investing
Save, invest, and manage money

Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. 

Bank with us to:  

• Save faster with smart savings tools: buckets and boosters 
• Set aside money for recurring expenses with spending buckets
• Stress less with no overdraft fees
• Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account
• Deposit checks from your phone with Ally eCheck Deposit℠
• Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide
• Keep tabs on your debit card usage with card controls
• Manage CD interest disbursement and maturity options
• View and send secure messages, or chat with us 24/7 using Ally Messenger

Keep up with your credit card: 

• Make secure credit card payments, review credit statements, and check your FICO score for free
• Ally Mastercard credit cards available by invitation only


Three ways to invest with us: 

Robo Portfolios

• Our intelligent tools do the heavy lifting to manage and monitor your investments
• Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee)
• Automate your investing with one of our four portfolio strategies

Self-Directed

• Trade commission-free on eligible U.S. stocks, options, and ETFs
• Filter and find exchange-traded funds with our ETF screener
• Use advanced charting tools for technical analysis

Wealth Management

• Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage
• Link and track financial accounts outside of Ally for a 360° view of your finances
• View and monitor your net worth, investment exposure, and performance
• Start with a $100,000 minimum in assets under care (funds with us)

If your mortgage is serviced by us: 

• Track your progress towards paying off your home loan with real-time updates
• View account details, upcoming statements, and past transactions
• Use Autopay to set up recurring payments with no additional payment fees
• Schedule additional principal-only payments at any time


We’re serious about security 

• We never store personal or account information on your phone
• Our security codes provide extra protection when you log in from a computer or device we don’t recognize
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions


More details

• Ally Mobile is free – your mobile carrier’s message and data rates may apply
• Compatible with iOS 15.0 or higher
• Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE
• You may not be approved for real-time quotes
• Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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