43
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
Work at American Airlines? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Airlines? Unlock additional insights
Android unitQ Score
Android User Feedback
71%
Android
233 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
93 Reports
User Feedback
29%
iOS
93 Reports
71%
Android
233 Reports
American Airlines - Latest Quality Issues
iOS
Sep 25, 2023
Worst airline, worst app
With this crappy app you can watch as flight after flight is delayed, miss all your flights with the worst airline! If you are using this app, your travel plans have already been ruined, next time fly with an airline that is able to consistently do their jobs.
Android
Sep 25, 2023
fly anything but american. our experience was garbage from start to finish
Android
Sep 25, 2023
App download in English not being possible to change to Portuguese
Android
Sep 26, 2023
baggage handling is the worst
Android
Sep 26, 2023
Website provides much more information than the app, very disappointing.
Android
Sep 26, 2023
Terrible, makes me change my password everytime
Android
Sep 26, 2023
Cannot get free movies inflight as claimed
Android
Sep 27, 2023
no wifi
Android
Sep 27, 2023
I travel full time for work. Of all the airlines, AA app is the absolute worst. Very little info is actually displayed in the app. I have to go searching for what feels like forever and even then some information is not available. Very very non user friendly. They should take a look at Delta and United and get some hints on user friendly and accommodating apps.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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