Quality degradation at American Family Insurance App  
Users report higher volume of Quality Issues than usual
48
poor

American Family Insurance App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
98%
Android
56 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
1 Reports
User Feedback
2%
iOS
1 Reports
98%
Android
56 Reports
American Family Insurance App - Latest Quality Issues
Android
Sep 21, 2023
App won't open
Android
Sep 21, 2023
App keeps crashing. Says a bug needs to be fixed.
Android
Sep 21, 2023
I've used it in the past and it's fine, but after this update it just crashes upon launch
Android
Sep 21, 2023
No longer opens
Android
Sep 21, 2023
Trying to use it today to pay my bill and it keeps crashing, saying it has a bug.
Android
Sep 21, 2023
Keeps on crashing
Android
Sep 21, 2023
Newest update glitched my stuff. Won't open. Keeps kicking me out to the phone dashboard when trying to open it.
Android
Sep 21, 2023
Usually great. Right now the app won't even open.
Android
Sep 26, 2023
Insurance goes up 40%. I have to raise my deductible to make it affordable. And I still don't get the 10% discount as promised. The know my drive is so bad, I can get a ding for sitting in the car using my phone.
American Family Insurance App - Product Description
American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies.

Check out what the MyAmFam app can do for you:

View Insurance Policies at Your Convenience:
 •  Easy access to all your account details all in one place
 •  Access proof of insurance in an instant
 •  Use Touch ID or Face ID to log in easily and securely
 •  Get an Auto Insurance Quote

Set up and Manage Payments:
 •  Never miss a payment with auto pay
 •  Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
 •  Get in‐app payment reminders to pay bills
 •  View your upcoming payment schedule

Manage Your Policy Details:
 •  View policy and coverage details
 •  Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!

Access Your Insurance Information:
 •  Request a change for your contact information
 •  Make a policy change
 •  Manage your communication preferences
 •  Get in touch with your insurance agent

Claims & Accident Support:
 •  File a claim made simple
 •  Check the status of a claim
 •  Get roadside assistance
 •  Find an auto or glass repair shop

Ready to take the MyAmFam app along for the ride? Download it today!

About American Family Insurance:
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
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