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ArriveCAN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-2 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

77%

Android
223 Reports

iOS unitQ Score

iOS User Feedback

23%

iOS
67 Reports

User Feedback

23%

iOS
67 Reports

77%

Android
223 Reports

ArriveCAN - Latest Quality Issues

iOS

Sep 22, 2023

A poorly created and confusing form

The script for the (i) added information pop up's are confusing because they are poorly drafted and do not comply with the Government's plain English communication plans.

Android

Sep 22, 2023

passport scanner not working

iOS

Sep 22, 2023

Use ability

Whoever developed this app should take a useability course. You're asking to wait and some screens and have a continue button at the same time. It just doesn't make sense.

iOS

Sep 23, 2023

Using iOS 17. Once the session is timed out , all subsequent logins fall despite using the correct login credentials. App says incorrect login but the exact same login works on the ArriveCAN website. Very frustrating.

iOS

Sep 24, 2023

Terminal confusion

I noticed different ports of entry have selections for terminals that airlines and boats don't provide. Confusing.

iOS

Sep 24, 2023

Doesn’t work

How frustrating! After 4 weeks of trying I finally was able to reset my password. I am in Australia and I am guessing that, like the revenue Canada website, it only works during Canadian business hours which are opposite of Australia. In all of my attempts I was never informed to try during Canadian business hours. It's 4am here and 4 pm there and it finally worked.

iOS

Sep 25, 2023

Junk

Advance declaration does not work

Android

Sep 25, 2023

Entry of date, time of arrival into Canada was " fiddly"

Android

Sep 26, 2023

Hello, I have a problem launching the application after logging in which tells me that my device does not meet the minimum security requirements or I do not have a jailbroken phone, nor custom rom and no proxi or other put on my phone. What would it come from?

ArriveCAN - Product Description

Notice: iOS 12 is no longer supported by ArriveCAN.  If you are using an iOS 12 device, you can still access ArriveCAN through a web browser on your device: https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/en/welcome

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

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