43
poor
Bank of Ireland Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
28 Reports
28 Reports
User Feedback
29%
iOS
28 Reports
28 Reports
71%
Android
69 Reports
69 Reports
Bank of Ireland Mobile Banking - Latest Quality Issues
iOS
Sep 22, 2023
Not good at all
Massively clunky app. No attention has been paid to user experience. Not possible to search transaction by keyword (ie name). Five actions required to select payee where only two are necessary. On iPhone when transferring funds the keypad appears over the amount entered so up have to manually swipe up to see whether you've entered the right amount. The shortcomings are too many to list
Android
Sep 22, 2023
Well, app every week in on maintainence. And it takes long process to set up my save wallet into.
Android
Sep 22, 2023
Out of date.
Android
Sep 23, 2023
I think the ap is good. I enjoy the insights and the messages with help with planning bills. Feedback is i would like to be able to see transactions on my savings account. I raised it on phone and was told it was because some users dont want to see and another time that it was an IT issue. I would also like to have the ability to change a direct debit date online without calling. I was able to do this with kbc, and view transactions on savings, and I miss this functionality on the ap.
iOS
Sep 23, 2023
Biometric fail
Biometric fails everytime and the is using 7GB of storage on my phone!!!! Why?
iOS
Sep 25, 2023
So outdated
Is there any word of a new app coming for us customers? I remember using Danske's app 8 years ago and it felt about as modern as this does. So many customers will be put off by the clunky interface, lack of Face ID. Few more specifics; 1. Once you transfer money to someone the reference is saved as that so you can't write specific reasons for transfer in the future eg “taxi”, “birthday”, “bills” etc. 2. Should be able to name your own accounts or at least see the balance of each when transferring between accounts- otherwise you're required to know each account by the last 4 digits.
iOS
Sep 25, 2023
It’s using over 3GB of space
It's such a clunky app, but not sure how much of this is just an issue Bank of Ireland IT infrastructure? It's using 3.29 GB of storage space on my device, which is way too high for such an app.
Android
Sep 26, 2023
Overall it's a poor app. Needs a major update fixing the lag issues, bugs etc. Is all too slow, all too often
Android
Sep 26, 2023
365Account was blocked even though I was putting the right PIN. Rang the customer service and they unblocked it but still couldn't log in. They asked me to uninstall the app and install it again... let's see if it works.
Bank of Ireland Mobile Banking - Product Description
Bank of Ireland Mobile Banking allows you to perform your banking 'on the go'. We’ve now added biometric login for both RoI and UK customers, giving you the option of faster login using your face or fingerprint. We’ve also made several small changes and fixes, including a keypad issue with PIN login on some device types, and displaying the first line of your address within the change of address feature. What else is new? • Consent management dashboard, for your open banking connections to other banks or service providers • Don’t recognise a transaction? There’s now a help info link on the transactions screen • We’ve also streamlined our in-app cookie policy • We’ve added a number of small fixes and performance improvements Get the most from your mobile. Get the BoI app now. • Manage your cards from your mobile • Apply for a mortgage, personal loan or overdraft • Get insurance for home, car, travel and family • Check your balances and history • Pay other BoI customers through their mobile phone numbers • View and export statements for the last 7 years • Set up, amend or cancel standing orders • Cancel direct debits Already registered for 365 online? Now get your device registered: • Open the app and log in • We’ll text you an activation code • Enter the code into the app • We’ll register your device • Give the device a unique name and you’re all set Not registered yet for 365 online? Call us on 0818 214 365 and let’s get you activated. Need more info? Check out bankofireland.com/help-centre/
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