fair

BankID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

48 Points Past 7 Days

Category: Business

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

63%

Android
32 Reports

iOS unitQ Score

iOS User Feedback

37%

iOS
19 Reports

User Feedback

37%

iOS
19 Reports

63%

Android
32 Reports

BankID - Latest Quality Issues

Android

Sep 16, 2023

Fuck. Bad solution. After the push notification then comes the error message "Something went wrong, try again later" - and it was persisting. completely useless. Have spoken to several banks and they do not know why this is now coming. Impossible to get in touch with those who make it. Need to go back to the code chip.

Android

Sep 16, 2023

Dancing with a tambourine. Barely installed

Android

Sep 17, 2023

This app is bad! More times than few it has come up "An error happened, please try again later". If I then go to the app itself and update it, everything works fine again!! So, I haven't had this app for 2 weeks once and already I have to update and troubleshoot several times!! No, get back your old mobile ID system! It was 100 times better and always worked!!

Android

Sep 19, 2023

Does not work at all satisfactorily either when paying or when you want help with e.g. changing passwords. This page doesn't work min.bankid.no took too long to respond. Is 1 second too long???

Android

Sep 20, 2023

This app is absolute garbage. The old "BankID on mobile" was orders of magnitude more user friendly and arguably more secure. Now we have to use passwords all the time, in addition to biometrics, TFA, etc. which means we have to change passwords to something quick and easy to type on a phone rather than something secure. A 10 character password utilizing both symbols, letters, mixed case characters will usually require 30 or more keypresses, which is obviously unacceptable.

iOS

Sep 20, 2023

Bankid does not work

Bankid app that doesn't work. Now yesterday I tried my bankid several times. Bank ID doesn't work. Mvh Camilla Kolden Grue

iOS

Sep 20, 2023

Oh my god so useless!!

How is it possible to create such an important app that can't even be used? And please don't write in response that I have to contact my bank. If it doesn't work for virtually everyone who tries to use the app, then the fault MUST BE WITH YOU who made the useless app. Sad that I have to get a new code chip in 2023! Didn't think these pieces exist anymore...

Android

Sep 20, 2023

Large number of error messages. "Something went wrong. Please try again later" never happened with BankID on mobile. I find it cumbersome and completely unnecessary to switch away a working system that was more stable and much faster.

Android

Sep 24, 2023

Before on the old phone when I had to verify with bank id there was a "pop up" so I didn't have to find the app and go into it to confirm. Now on this phone it doesn't and I have to find the app and do it manually

BankID - Product Description

BankID is its own company together with BankAxept, and is no longer a part of Vipps. That means that our app has moved to our own developer account at Apple, and moved out of the Vipps account.

With the BankID app you can identify yourself, confirm payments and sign documents.

The app meets official security requirements and can be used to:
- Log in to public services and banks
- Sign binding documents electronically
- Confirm online payments

Instead of using the one-time password from your code device or confirm with BankID on mobile, you rather approve requests directly in the app. The BankID-app is used together with your social security number and personal password.

To get started you need to have a BankID certificate issued by a bank. At the moment only people with BankID from certain banks can activate the BankID app*. Check where your BankID is issued at bankid.no/privat.

*List of banks that support the app: https://www.bankid.no/en/private/solve-my-bankid-problem/banks-with-app/

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