66
fair

BBVA Spain | Online banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
Work at BBVA? Unlock additional insights
30-Day Trend
 
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Epic
Work at BBVA? Unlock additional insights
Android unitQ Score
Android User Feedback
91%
Android
631 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
62 Reports
User Feedback
9%
iOS
62 Reports
91%
Android
631 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Sep 26, 2023
Many times the application does not start and bad ux for older people with manners and banners that do not know how to close.
Android
Sep 26, 2023
Not what I need
Android
Sep 26, 2023
Two payrolls, two pension plans, official, debit and credit card, always positive account, 2 accounts of my younger daughters and more than 20 years with this bank,,,, and now they tell me that they will charge me 15 euros every 3 months if I do not make a minimum expenditure of 50 euros per month with my credit card or if I contract some more plan with them (insurance) ... What's going on? You no longer give mortgages and you have to take the money from us in this way? Well, I switch, with everything to another bank.
Android
Sep 26, 2023
This is 1 complaint to BBVA, maybe it is not the appropriate channel but it is a perfect speaker, and I already sent emails The first complaint is about all the staff d the of. of Av Libertad del Pto de Sta María, for its painful treatment of the client, for not doing its job and for lying. And they have done it on 2 occasions, once when I was there and another when they asked for explanations from customer service. The second complaint is from a maintenance company subleased by the bank. It is called AORA GESTIONA Orihuela
Android
Sep 26, 2023
A bank garbage, I say 0 commissions and 2 year you creak Viv@. It is worth nothing and for nothing and the managers help you 0 empathy, only their medallists. Bye
Android
Sep 26, 2023
The virtual assistant does not solve doubts, even if they are basic. Loop by answering the same thing
Android
Sep 26, 2023
Do not take out this insurance!! They ignore you when there is an accident, nor do they call you !! Now they are the first to collect!!!
Android
Sep 26, 2023
It deactivates the payment with the mobile, does not let me pay on the internet and the manager hangs up the call after having me waiting for a while.
Android
Sep 26, 2023
I open account with BBVA Spain and before I open the account I was told is free because it was an online banking, after 4 months 75€ was taking from my account,when i ask why? I was told is for maintenance and card fee I have no choice but to close the account, all the advertisements are all fake, my experience with BBVA was very bad, I am disappointed. If is possible to give it zero stars I we give it. I was still charged when my nomina pass through that place Please becareful with BBVA.
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum.

Start saving and controlling your accounts, even those of your other banks, from a single place.

It has tools that will help you improve your financial health, so you can gradually build your financial cushion.

Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes.

With the Amigo Plan, you will earn money if you invite or are invited to BBVA.

And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12.

OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT!
● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. 
● Activate push notifications to monitor your card movements and payments. 
● Turn your cards on and off from your app and don't worry if you lose them. 
If you have any questions, ask Blue, our virtual assistant. 

ALL THIS AND MORE AWAITS YOU IN THE BBVA APP.
 
MORTGAGES
Discover with our mortgage simulator the amount you could have available to start your future home.
 
BIZUM
Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App.
 
INSURANCE
Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs.

LOANS
Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs.

FREELANCERS, SMES AND COMPANIES:
If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity.

PENSION PLANS
We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone.

CARDS
Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. 
 
AQUA CARD
The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App.

INVESTMENT FUNDS
Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. 

FINANCIAL HEALTH
Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. 

BLUE
It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements.

SECURITY
You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money.
 
DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS?
Send us your comments to bbvabancamovil@bbva.com. 
If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
Want to improve your unitQ Score by 20% within 30 days?
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