87
good

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
8%
Android
127 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
1566 Reports
User Feedback
92%
iOS
1566 Reports
8%
Android
127 Reports
BetterHelp - Therapy - Latest Quality Issues
Android
Sep 24, 2023
I enjoy the service, but the app is really unreliable. As I speak, im struggling to get into a session with my therapist due to the app not letting me in.
Android
Sep 24, 2023
Horrible customer service and their payment options are a scam. Found 1 therapist and didn't talk to her for another month. Why did I pay so much to only talk with the person 1 time??? Do not use!!!!
iOS
Sep 24, 2023
Not sure if it’s right
Charge you even when you not used any of the service… and kept charging even after you tell them you are not going to continue
Android
Sep 25, 2023
Unnafordable for myself, and Im sure for most people struggling financially.
iOS
Sep 25, 2023
Do not recommend
Filled out an entire application and was then “matched with a professional” and asked to state the same issues/confirm my issues again. Anyone seeking therapy knows that it takes a lot to even state the issue firsthand. Having to repeat yourself is worse. I would've gone forward if I wasn't wasting my time.
iOS
Sep 25, 2023
Still evaluating the service but the app is awful
The service has had its ups and downs, took me a few awkward attempts to find someone I worked well with but I seem to now. Kinda unconvinced about their screening process. The app itself is terrible, sluggish, unresponsive, buggy… maybe it's not a native app, which it probably should be given how straightforward of an app it is?
iOS
Sep 25, 2023
The app is amazing BUT…$$$$
—If you have spotty service it crashes & doesn't work —you're not guaranteed any of sessions you pay for a month & if no one can see you consistently…oh well🤷🏻‍♀️ —you can only be on one device at a time —group sessions are wierd? I haven't been able to go to either grief session either the host just doesn't show up or the zoom link doesn't work? —you don't get money back or makeup appointments on cancelled sessions Now the app is amazing don't get me wrong just pricey$$ & I love my therapist we chat almost every Monday Ive tried to schedule group sessions but they have yet to work so if i attend one I'll update my review but so far not impressed with those :):
iOS
Sep 25, 2023
Too much “rating app”
I love the sessions and counselors, but I shouldn't have to rate the app after every single session.
Android
Sep 26, 2023
This app keeps refreshing on its own
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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