Quality degradation at boohoo - Shopping & Clothing  
Users report higher volume of Quality Issues than usual
19
poor

boohoo - Shopping & Clothing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Boohoo.com UK Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
27 Reports
User Feedback
28%
iOS
27 Reports
72%
Android
68 Reports
boohoo - Shopping & Clothing - Latest Quality Issues
iOS
Sep 23, 2023
!!️Attention scammers! !️
I received the clothes, but in poor quality and not as shown. I had to pay the postage for the return shipment myself and I never received the refund. I warn you about these scammers! !️
iOS
Sep 23, 2023
Boohoo app
Very disappointing for such a big retailer! Pure let down and very frustrating! Not able to see all my favourite items, allowing me to see only 10 at the time, can not switch between pages, keep going back to subscription page when I never asked for it and don't want to subscribe. Not able to preform simple functions, like removing likes from items I originally liked but changed my mind… basically once you like it you are stuck with it? I should be able to remove heart / like whenever I want! Horrible app
iOS
Sep 23, 2023
Bug fixes needed
I had over 100 items in my wish list as I removed some from summer, it rapidly dropped to 10, and I can no longer add to it! It's really frustrating as now my camera roll is just becoming full of screenshots of my wish list items so I can find them again with ease
iOS
Sep 23, 2023
App isn’t working
Only have 10 items in my wish list and won't let me anything new. Super frustrating
Android
Sep 24, 2023
Great site, great choice but impossible to contact them to report that a package has not arrived. Total loss for the customer!
Android
Sep 24, 2023
Your app keeps clearing my cart.... so frustrating
iOS
Sep 24, 2023
Doesn’t save my favourites properly!
The app keeps deleting items I have favourited. Very annoying!
Android
Sep 24, 2023
Everytime I download this app it has issues. First it wouldn't let me log in, then I couldn't reset password and now I can't log in with the new password. Absolutely pointless. Will just use the web to look at this site. So off putting. Much prefer to use the apps for shopping.
Android
Sep 25, 2023
Takes ages to load! Sometimes doesn't open at all.
boohoo - Shopping & Clothing - Product Description
Get your fashion-fix on the go with the boohoo app!

boohoo is the global fast-fashion brand and affordable online shopping platform where you can find the latest in women's fashion & men’s clothing, accessories, shoes, beauty and homeware at your fingertips. Online shopping just got a whole lot easier, but you can thank us later.

Download the boohoo app today to discover exclusive offers too good to miss, 24/7, and shop what has just landed straight from your phone. With hundreds of new products landing every week, you'll find affordable clothing at the tap of a button.

With an easy to use interface you can shop thousands of products from boohoo, boohooman, Misspap and Nasty Gal all in one place. 

The boohoo app makes online shopping as easy at 1, 2, tap. 

Add your favourite items to your wish list to shop later. 

Sign in to your account and automatically sync baskets across devices. 

Pay right away or spread the cost of your shopping with our buy now pay later partners at checkout.

Shop everything from prom dresses and festival outfits to weekday tops and everyday shoes. Discover size inclusive clothing with hundreds of products in our maternity, plus size, tall, and petite ranges. 

Get your latest obsessions effortlessly with our super quick, brand new checkout.

The boohoo clothing app hotlist:
 • boohoo Premier – get Unlimited Next Day Delivery for a year and exclusive offers.
 • Fast and secure checkout – shop your latest obsessionsfavourite pieces with speed and ease thanks to our multiple payment methods.
 • Track your order – track it to your door with your unique tracking number.
 • Wishlist – see it and save it to your wishlist to view again or checkout later.
 • Notifications – hear about exclusive offers, the latest collaborations and get sale alerts via app notifications.
 • Try before you buy – buy now and pay later with the help of our shop now pay later partners.
 • Step Challenges - we're using Apple's Health Kit for our Step Challenges. Happy stepping!
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