64
fair

bunq | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
130 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
59 Reports
User Feedback
31%
iOS
59 Reports
69%
Android
130 Reports
bunq - Latest Quality Issues
iOS
Sep 23, 2023
Kafkaesque
Bunq… tried to register. Failed. No support that really got me further. But, without having able to verify, Bunq still made an account in the background. And months later, I get mail: please pay your subscription. While I want to have this corrected, I just can't get a human to look into this. A Kafkaesque wall of bots is keeping met out. Now I'm stuck in No Man's Land. All I want is to speak to a human.
Android
Sep 23, 2023
Good in itself, but as soon as someone needs help from support, you can forget about the bank. Waiting times for days are not uncommon. Problems are not solved at all or only very slowly.
iOS
Sep 24, 2023
25€ for?
I am debited 24,99€ every month, others for what, please? I actually have account fees of €3.99 and that's exactly how many features my account had. But this 24,99€ Thought at first would only be setup costs or something But no, you pay this fee monthly
Android
Sep 24, 2023
It does not always pass registration, blocks the opening. You have to create another email for registration. Or open an account with another bank.
iOS
Sep 25, 2023
Can’t find anything I need at once
This app is very confusingly set up. The functions and settings are not found on places where you'd expect them to be which makes me very frustrated about using this app.
Android
Sep 25, 2023
It turns out to be impossible to access an account at Bunq together via app. The app is also required to access the website. And if one of them doesn't have access, nothing can be done with the account. Is a bug that hasn't been fixed with the most recent update (even though Bunq claims it has). We've been trying to get this up and running for over 5 weeks, and are now giving up. We store our savings elsewhere.
Android
Sep 26, 2023
Interface not very intuitive. Have to figure out a lot on my own. Help function not found. FAQ is not a help function ! Hefty at the price. Jolly tones aimed at millennials are annoying. In short: nothing for me.
Android
Sep 26, 2023
For me, the app is currently crashing all the time. The Move money from one sub-account to another sub-account feature is suddenly gone. 🙄
Android
Sep 26, 2023
Weeks and weeks of waiting to open an account, much too long, I uninstall the App.
bunq - Product Description
Discover mobile banking that makes life easy. Spend, save, budget and invest—all while becoming effortlessly CO2-free. Download and sign up in just 5 minutes to start your 30-day free trial today.

Our Plans

EASY SAVINGS - free
Earn high interest with zero fees.

Our interest rates per country:

• Germany: 2.55%*
• The Netherlands: 2.46% 
• Rest of Europe: 1.56%

• Interest paid weekly, not annually
• 2 withdrawals per month
• No minimum deposit
• Daily chances at great prizes from the Wheel of Fortune

EASY BANK - €2.99/month
Get a bank account in just 5 minutes.

• All the benefits of Easy Savings
• Instant incoming and outgoing payments
• One NL, DE, ES, FR or IE IBAN to match your location
• Enjoy added card security against overcharged tips and irregular payments, powered by AI
• Get key insights to know which categories contribute most to your carbon footprint, so you can start shopping sustainably
• In-app map to discover places recommended by friends
• Effortlessly track and split with the Group Expenses feature. Easily add past payments, find specific transactions, or remove payments in just a few taps
• Push notifications whenever your money moves
• Face & TouchID and 100% control of your cards in the app

EASY MONEY - €8.99/month
Bank like a local, all over Europe.
 
• All the benefits of Easy Bank
• Effortlessly earn money using your Mastercard credit card with 1% Cashback at restaurants and bars**
• 25 sub-accounts for easy budgeting with zero effort
• Insights into your monthly spending & future balance
• Choice of over 15 different currencies
• Easily save in multiple currencies, and earn a massive interest of 3.71% on USD and GBP
• Multiple NL, DE, ES, FR & IE IBANs
• Easy investments to invest your spare change, automatically
• No fees when you spend overseas

EASY GREEN - €17.99/month
Become CO2-free in just 2 years.

• All the benefits of Easy Money
• One tree gets planted for every €100 you spend
• Effortlessly earn money using your Mastercard credit card with 2% Cashback on public transportation, 1% Cashback at restaurants and bars**
• Beautifully crafted bunq Metal Cards made from sustainable stainless steel with Mastercard extended warranty & purchase protection
• Complete freedom of choice over where and when your money’s invested so you only earn interest from socially responsible investments
• Green Team: add a friend to your Green Team, so they too can become CO2-free and benefit from 2% Cashback on public transportation and 1% at restaurants and bars

All our plans are also available for business! 

Your Security = Our Priority
Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app.

Your Deposits = Fully Protected
Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks.

Get quality, in-app support 24/7 from expert guides in the language of your choice:

• English
• Dutch
• French
• German
• Italian
• Spanish

Investments in the bunq app are powered by Birdee. Investing involves risks, you may gain or lose money.

*Interest rate valid for the first 4 months after opening your account, you’ll earn 1.56% interest thereafter.

**Get early access to Cashback and be among the first to get up to 2% back on public transportation payments, 1% at restaurants and bars. There are only 1,000 spots, so claim yours while it’s still available.
Want to improve your unitQ Score by 20% within 30 days?
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