Quality degradation at Canon Camera Connect  
Users report higher volume of Quality Issues than usual
43
poor

Canon Camera Connect | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Photo & Video
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
72%
Android
395 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
150 Reports
User Feedback
28%
iOS
150 Reports
72%
Android
395 Reports
Canon Camera Connect - Latest Quality Issues
Android
Sep 25, 2023
Please make sure that the photo can be transferred in RAW format!!!
iOS
Sep 25, 2023
Not working
From last month, my picture doesn't show on the app anymore. It only show some and some are missing
Android
Sep 25, 2023
Frustrating Just dreadfully inconsistent and doesn't connect more often than connect. When a connection is made it works quite well. Overall pretty poor, whichever of my three cameras I attempt with
Android
Sep 26, 2023
Fix the problems please lately don't let me use app
Android
Sep 26, 2023
It was great, disaster bad. super slow
Android
Sep 26, 2023
Won't work. Smartphone App & Camera won't pair.
Android
Sep 26, 2023
Useful app, but doesn't transfer RAW?!
Android
Sep 26, 2023
Useless app that it's so difficult to connect the camera to phone
Android
Sep 27, 2023
I used to be able to use the app easily, but now this latest update has made it unusable. The app is basically useless. Please fix this!!!
Canon Camera Connect - Product Description
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.  

By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features:
・Transfer and save camera images to a smartphone.
・Remote shoot with live view imaging of the camera from a smartphone.
・Connect with Canon's various services.

This application also provides the following features for compatible cameras.
・Acquire location information from a smartphone and add it to the images on the camera.
・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera.
・Remote release of the camera shutter with a Bluetooth connection.
・Transfer the latest firmware.

*For compatible models and features, please refer to the following website.

  https://image.canon/st/ccc.html


-Operating System 
iOS 15.7 / 16.4
iPadOS 15.7 / 16.4

-Bluetooth System Requirement
For Bluetooth connection, the camera needs to have a Bluetooth function, and your device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology).

-Compatible File Types
JPEG, MP4, MOV, CR3, CR2
・RAW (CR3/CR2) images can be imported as RAW format by selecting [RAW image save format] > [RAW format] from the [Images on camera] setting while connected to a compatible model (iOS 12.1 or later for CR3).
・ Importing RAW (.CR2) format is possible with wireless compatible EOS models and some PowerShot models (G1 X Mark III / G9 X Mark II / G7 X Mark II).
・RAW (CR2/CR3) images are resized and imported into JPEG by selecting [RAW image save format] > [JPEG format].
・RAW burst files cannot be imported to smart devices. Extract the CR3 images from the RAW burst file in advance on the camera side, and then import them to the smart device.
・HEIF (10 bit) files shot with compatible cameras and RAW images shot with [HDR PQ settings] enabled cannot be imported. (They can be saved between apps using the linked mode with the Canon image editing app Canon DPP Express.)
・MOV files  and 8K movie files shot with EOS cameras cannot be saved.
・RAW movie files shot with compatible cameras cannot be saved.
・AVCHD files shot with Camcorder cannot be saved.

-Important Notes
・If application does not operate properly, try again after shutting down the application.
・Continued use of GPS running in the background can dramatically decrease battery life. 
・In the case of using Power Zoom Adapter, please set the Live View function to ON.
・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them.

・Visit your local Canon Web pages for more details.
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