56
fair
Cashplus Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
24 Reports
24 Reports
User Feedback
41%
iOS
24 Reports
24 Reports
59%
Android
35 Reports
35 Reports
Cashplus Bank - Latest Quality Issues
iOS
Sep 20, 2023
Fake reviews, reckless regards for privacy and owe me £5k
I wish I'd paid more regards to the numerous reviews here suggesting this outfit had a track record of blocking accounts and locking funds. That is exactly what happened to me with my first payment. They will not speak on the phone claiming an email has been sent. Said email arrived 4 days later demanding intrusive information sent insecurely (in contravention of their own security policy and reckless regard for GDPR). This is all AFTER I've asked them repeatedly to close my account and return my funds. The complaints team have just bounced the complaint to the team blocking the account, they won't discuss it on the phone, so Small Claims and the Ombudsman are next steps for me. Meanwhile, the ICO needs to be made aware of their reckless regard for personal data. Lastly I wanted to update this review as I believe it is one of few genuine ones on here. My account number was in the 8000s yet they have over 44k reviews here. Given the app is useless without an account and you can only make one review, how can that be. BEWARE
iOS
Sep 20, 2023
Scammer
I get nothing from this only paid out for this bank .
Android
Sep 20, 2023
Hard to make payments
iOS
Sep 20, 2023
Too basic
Not a very good app when you need to report a lost or stolen card, and when calling the so called 24/7 service, there is only a lousy sound and nothing else, nobody to answer.
iOS
Sep 21, 2023
Can’t get my money out!!!
No debit card, can't transfer money, not replying to emails and making up stories as to why I can't make payments!!!!!
iOS
Sep 22, 2023
Absolute worst bank I have ever dealt with!!!!
You left us stranded with a young baby in Italy because you decided to stop my bank and I tried to contact you numerous of time. We tried to speak to you and we answered all your questions , we do not rate your customer service or bank at all , it was a complete waste of time and a waste of our babies holiday!!!
Android
Sep 23, 2023
App has a bug not opening
Android
Sep 23, 2023
No option to contact support. No info on where to go for support if you need anything urgent
iOS
Sep 25, 2023
Income
Cannot read incoming transaction For moth of jun
Cashplus Bank - Product Description
Download the app to open a business or personal bank account in minutes. Over 1.6 million people use Cashplus Bank to manage their money. OPEN A BUSINESS OR PERSONAL ACCOUNT ONLINE There’s no credit or trading history required, and you won’t have to visit a branch to open your account. • Fast online application & instant decision • No credit check to apply • Start accepting payments immediately with your account number and sort code MANAGE YOUR SPENDING • Check your account balance, track spending & make payments seamlessly • Manage multiple cards, including foreign currency cards • Request your pin number on the go • Access your account from the mobile app or online from your PC • Friendly UK based telephone support – 7 days a week KEEP YOUR MONEY SAFE • 24 hour fraud monitoring for your security • Secure face and biometric ID • Block cards from the app or online • Instant app notifications when money leaves your account BUSINESS CURRENT ACCOUNTS MADE SIMPLE Our business current account is designed for small to medium business and sole traders. From startups to contractors, freelancers to entrepreneurs – all kinds of businesses trust Cashplus business accounts. IMPROVE YOUR BOOKEEPING • Download statements to your phone or PC • Categorised transactions help organise your spending • Customise categories to match your business • Store logos in your statement make it easy to find transactions • Mark transactions as non-allowable expenses, add notes and a photo of your receipt EXTRA CARDS FOR YOUR TEAM • Add up to 20 cards, personalised with your business name • Block cards and restrict transactions like gambling and ATM withdrawals • Order travel cards for USD and EURO spending LENDING OPTIONS We’ve been helping businesses grow for 14 years. We offer a range of different credit products, with personalised limits that vary based on your individual circumstances. • Opportunities to apply for an overdraft or business credit card PERSONAL CURRENT ACCOUNTS THAT HELP YOU IMPROVE YOUR CREDIT SCORE Our personal current accounts give you a clear view of your spending. Make payments, settle bills and add additional cardholders. You also have the option to improve your credit rating with a free Creditbuilder. The Cashplus Creditbuilder turns your monthly account fee into a loan agreement. Repaying this each month could help improve your credit score. -------------- Cashplus is a trading name of Advanced Payment Solutions Ltd (APS). Cashplus cards are issued by Advanced Payment Solutions Ltd (APS) pursuant to license by Mastercard International Incorporated. Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA under Firm Reference Number (FRN) 671140.
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