41
poor
My CenturyLink | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
57 Reports
57 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
26 Reports
26 Reports
User Feedback
31%
iOS
26 Reports
26 Reports
69%
Android
57 Reports
57 Reports
My CenturyLink - Latest Quality Issues
iOS
Sep 19, 2023
Internet is terrible
Internet only works 25% of the time. Unable to perform 90% of desired tasks on mobile phones, and streaming is almost impossible. Customer service necessitated a technician visit, then schedule for wrong date. This is a horrendous product and I don't intend on remaining a customer unless improvement is seen
Android
Sep 20, 2023
Spent almost 2 hours in three calls doing what had been done many times before, before finally getting an appointment with a tech. Problem not resolved yet.
Android
Sep 21, 2023
Customer service at most businesses is at an all time low.
Android
Sep 21, 2023
Won't hookup the phone to the inside of my house. Poor customer service and install person. BS Company
Android
Sep 21, 2023
Can't even get though to Century Link
Android
Sep 26, 2023
I installed the app and it will not let me use my CenturyLink email password tells me I have to use bright something or other not my desktop CenturyLink account, what a pita. Okay, bright speed does not serve my address but CenturyLink will not let me use their phone app for my email and says cent.link webmail cannot be with this app even when I registered and app said welcome, pita and more pita's for this app.
Android
Sep 26, 2023
It's almost impossible to get through to a customer service rep and when I finally do they can never fix my phone line. This has been going on for over a year now.
Android
Sep 26, 2023
I keep getting a error message. ( we are having technical issues try again) What good is a app if you can't use it. Fix it!!!!!
Android
Sep 26, 2023
Cannot get to my email. Now it's asking for a two step verification and they keep emailing to me! How am I supposed to get it when I can't get in my email?!!!! I didn't want this two step verification and can't get help on how to get rid of it!!!
My CenturyLink - Product Description
The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
All intellectual property rights, including trademarks and word marks, are the property of respective owners