poor

CIBC Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-17 Points Past 7 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

79%

Android
70 Reports

iOS unitQ Score

iOS User Feedback

21%

iOS
19 Reports

User Feedback

21%

iOS
19 Reports

79%

Android
70 Reports

CIBC Mobile Banking - Latest Quality Issues

Android

Sep 24, 2023

This bank and their apps especially sucks you guys do nothing but waste my time. Every time I deal with you guys whether it's waiting too long for your bloody recordings or even going into cash a check. Slowest Bank ever. Can't you put some more people on the front counter to help people, you know tellers

Android

Sep 24, 2023

It use to work for me it does not work well. I have trouble signing in and I cannot find the check deposit fintion

Android

Sep 24, 2023

Been acting up as of lately with trying to login and getting encounter error messages, also when making purchases there are pending purchases then no pending transactions then they come back again.

Android

Sep 24, 2023

Please don't use this bank, it is officially the worst bank in the whole of Canada for international students. To open the GIC account u have to book an appointment which takes more than 14 days to book while other banks like Scotia do it instantly online. Plus your card gets declined and you cant set your pin online and have to go to the bank itself Extremely slow procedures I recommend no one to take use this bank ever again and as soon as my money is out of my GIC I will shift to Scotia

iOS

Sep 25, 2023

Unfortunate

Sadly, Inefficient. Big blocky menus and lots of scrolling required. A picture of a bank putting profits over usage. (They let go internal IT and outsourced - suspect BMO did the same several years back.) The final result has been several steps backward in usage.

Android

Sep 25, 2023

The new layout is horrible.

Android

Sep 26, 2023

Since updating to the new version, the app will not load. It times out before I'm even able to see my balance.

Android

Sep 26, 2023

very frustrating, when it isn't broken don't try to fix it

Android

Sep 26, 2023

I'm downgrading the app even more. You keep blocking my transactions, i don't get texts from you and now I have to wait in the line for over 60 minutes just to unblock my own transaction!

CIBC Mobile Banking - Product Description

The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you.

FEATURES
• Securely access your accounts with your fingerprint, face ID or password.
• Apply for bank accounts or credit cards and view your application status in real time.
• Get a snapshot of all your accounts in the same place, anytime.
• Use Apple Pay at payment terminals.
• Set up instant, post-dated or recurring payments.
• Deposit cheques in a flash - all you need is to take a picture with your phone.
• Send and receive money instantly with Interac e-Transfer.
• Quickly search for branches, banking hours, bank machines and mortgage advisors near you.
• Receive your free Equifax credit score directly in the app, without affecting your score.
• Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.
• Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.

LANGUAGES
Supports English and French

PRIVACY
Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html

LEGAL
By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App.

CONTACT
For your banking questions, please visit: https://www.cibc.com/en/contact-us.html

Telephone Banking: 1-800-465-2422

Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7

Website: http://www.cibc.com

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