90
good

Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
94%
Android
3906 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
232 Reports
User Feedback
6%
iOS
232 Reports
94%
Android
3906 Reports
Citi Mobile® - Latest Quality Issues
Android
Sep 25, 2023
I don't like having to Wait THREE MONTHS for my filed DISPUTE to be, "Resolved," When I haven't received the item I Paid for & I have attempted 8 times to contact the Seller with NO RESPONSE!! NOT A HAPPY CUSTOMER!! Evie Farnell
Android
Sep 25, 2023
This Citi App is slow and sluggish, but eventually I can accomplish what I need to do. It is NOT user friendly. Citi should divert some of its advertising budget over to the department that creates Apps. you might retain more customers that way.
iOS
Sep 25, 2023
Charges
I love Citi Bank Visa other than the fact of all the outrages charges they charge for being a couple days late on top of the high interest rates
Android
Sep 25, 2023
How does a 69mb app grow to be 450mb on my phone. What are you storing on my device?
Android
Sep 26, 2023
This app constantly crashes. Citibank needs to up their game.
Android
Sep 26, 2023
Everything works well but I need a better way to login. I can't use the other options you make available.
Android
Sep 26, 2023
Cant sign in. "Hmm looks we have technical issue".this is about year.
Android
Sep 26, 2023
After September's update, your app no longer opens. Kind of hard go manage a credit card with no access to the app
Android
Sep 27, 2023
Not user friendly
Citi Mobile® - Product Description
Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch

Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time

Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**  

Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily
 
Smarter 

Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts 

Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure 

Citi® Quick Lock: Lock or unlock your lost or misplaced card 

PIN Reset: Reset your debit card PIN from your mobile device 

Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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