Quality degradation at Optum Financial  
Users report higher volume of Quality Issues than usual
79
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
28 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
32 Reports
User Feedback
53%
iOS
32 Reports
47%
Android
28 Reports
Optum Financial - Latest Quality Issues
Android
Sep 1, 2023
Crash every single time with my Android phone.
iOS
Sep 11, 2023
Terrible App CX
Consistently buggy experience. Server timeouts constantly, rolling the dice of if you can actually upload a document. Please invest time into improving this app. Pure garbage.
iOS
Sep 15, 2023
App won’t load up
Set up account and t downloaded the app and now the app won't load up after I log in
Android
Sep 15, 2023
No longer accepts biometric authentication. Forcing me to enter my gigantic password of random letters and numbers makes this application unusable. Why are you asking for a Healthsafe id sign in, whatever that is? Just accept my fingerprint.
Android
Sep 19, 2023
Site won't log u in altho i can log in just fine online
Android
Sep 21, 2023
The app always runs slow and has a lot of lag.
Android
Sep 21, 2023
App stopped opening, crashes at start. Reinstalling it did not help
iOS
Sep 22, 2023
My card was declined at the Walmart store.
The app was easy to use but it would have been easier if I could use the card at the store.
iOS
Sep 23, 2023
User friendly
Uploading documents can be a little wonky sometimes but overall this is a very user-friendly app.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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