55
fair
Coolblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
86 Reports
86 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
25 Reports
25 Reports
User Feedback
23%
iOS
25 Reports
25 Reports
77%
Android
86 Reports
86 Reports
Coolblue - Latest Quality Issues
iOS
Sep 22, 2023
Poor customer service
Bales to get in touch about warranty at coolblue. The app sends you from the locker to the wall. Nowhere to find a telephone number to be able to consult. Good for a smile = good to get incredibly grumpy.
iOS
Sep 22, 2023
App doesn't work fine
App doesn't work fine. Pages and menus do not load and choices are not saved.
iOS
Sep 23, 2023
In terms of buying/exchanging/returning, the app is very inaccessible for blind and visually impaired people.
Wua service is Coolblue perfect by phone. Perhaps you could learn something in terms of app from, for example, Bol.com.Dommeh
Android
Sep 23, 2023
Doesn't work
iOS
Sep 24, 2023
Energiediagrammen
They are difficult to read: with a high bar the text falls away and the arrowhead is (also) white, making it difficult to see which day the text belongs to.
Android
Sep 25, 2023
Very unclear, consumption is on per day, but in the months we have not consumed anything? Return is not indicated at all.
iOS
Sep 25, 2023
Warranty to the front door!!
Nintendo switch back under warranty, because don't shoot on TV mode anymore. Rejected, because they send a picture of a small dent or scratch on the casing. If I want to pay €220 for a repair on a €250 😂 console. Questions asked, just no answer anymore: - what causes it to stop shooting into TV mode? - can we get the research report from the manufacturer so that we can request counterexpertise? - what are you going to make for €220? - What is the complaints procedure? No answers to all these questions.... They apparently don't know the complaints procedure. Never experienced this!! John van Hout
iOS
Sep 25, 2023
App responds poorly
Is it due to a recent update, I don't know but the app is slow to respond and despite being logged in, the homepage still gives a notification about logging in or creating an account. Very often you say 'a moment' or 'something went wrong'.. Hopefully fixed soon? Otherwise very satisfied.
iOS
Sep 25, 2023
Click blah blah for my energy
Nowhere to find my energy worthless in the app
Coolblue - Product Description
With the Coolblue App, you always have the best assortment for you at your fingertips and you can find what you're looking for super fast. This way, you know exactly where your order is, what the best product for you is, and where to get an answer to all your questions. With the Coolblue App, you can take care of the tasks at hand. • Place TVs in your room virtually: view TVs in their real size wherever you want, such as on a cabinet or on the wall. The app helps you make the right choice. • Suitable accessories for you: we check which accessories fit on your smartphone or tablet. You can choose screen protectors, chargers, and more from our assortment without any worries. • Easily track your package: open the app to know exactly where your order is or turn on notifications so that we can send you a message when your package is on its way. • Compare to your own iPhone: simply add your current iPhone to the comparison with a new smartphone and check the improvements in size, speed, camera, screen quality, and more. The best assortment for you Compare products, view specifications, and read all reviews. Made a choice? You can place your order right away. The right information for you Know exactly where your package is, easily register your return, and receive super-fast answers to all your questions. With the Coolblue App, you can take care of the tasks at hand. The best store experience Are you in the store? Scan products with the app and compare products yourself, view specifications, and read all reviews. Service with a smile We make the app a little better every day, but we need you for that! Do you have any questions or comments? Send an email to customerservice@coolblue.nl.
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