Quality degradation at DBS digibank  
Users report higher volume of Quality Issues than usual
56
fair

DBS digibank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
293 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
35 Reports
User Feedback
11%
iOS
35 Reports
89%
Android
293 Reports
DBS digibank - Latest Quality Issues
Android
Sep 25, 2023
I am using this app past 10 months . Still I cannot use some features... if I try to add one more international beneficiary always it says that need to setup digital token which I already set. I cannot add more than one beneficiary to do international transactions... worst ever
iOS
Sep 25, 2023
Worse Bank
Help and Support totally useless, impossible to talk to a real person. DBS is the worse bank I have ever had. I will close all my accounts
iOS
Sep 25, 2023
Digital token doesn’t work
Since the latest update i have no digital token, I can't authorise any payments online or even set up my card to the grab app because no push notifications come through and there is not alternative to use OTP via sms or email instead Also I now have to use SMS OTP to go from page to page within the app it is so annoying Can you please please fix this before I have to go to a different bank just to be able to use my cards?
Android
Sep 25, 2023
Unsure why the "networth" section is now above the accounts/account balance. It's very annoying because the app is mainly for trfing and check of funds so the tapping and going in into accounts section used to be sooo easy. Now it's not.
Android
Sep 25, 2023
app do work but am I the only one getting log off after every transaction? ...
Android
Sep 25, 2023
The career selection page is blank
Android
Sep 26, 2023
Coming back to reiterate this review. Sadly little change to report to my initial comments. App remains too full of pretty graphics to work well. Too many bank advertisements distract from using the services. Functionality poorly laid out and difficult to find. I tried to email DBS Customer Service in 2022 as they suggested below, but my email (containing nothing other than text) was blocked as spam!
Android
Sep 26, 2023
"We are unable to verify your Internet connectivity. Please close the app, check your network settings and login again." message every single page.
Android
Sep 26, 2023
cannot register, The page for choosing a career is always blank.
DBS digibank - Product Description
SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app 
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!) 
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time 
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs 
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees 
- Save time with Smart Shortcuts, based on your top actions 
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE. 
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road
SUSTAINABILITY MADE EASY, AFFORDABLE AND MORE REWARDING
- Living sustainably doesn’t have to be inconvenient.
- Track, Offset, Invest and Give Better with just one tap.
- Learn how you can lead a greener lifestyle with bite-sized tips on-the-go.
- Gain access to green deals right at your fingertips.
- Make the world a better place with DBS LiveBetter!
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