Quality degradation at Disney Cruise Line Navigator  
Users report higher volume of Quality Issues than usual
51
fair

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
47%
Android
24 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
27 Reports
User Feedback
53%
iOS
27 Reports
47%
Android
24 Reports
Disney Cruise Line Navigator - Latest Quality Issues
Android
Sep 16, 2023
First review: app has a bad UI, and onboard WiFi doesn't work. Update: with Disney's attempt to unify passwords made it so I'm locked out of my account
iOS
Sep 18, 2023
On board activities
Hi, Worked great! Only issue we had was my entire family had planned to do a trivia in the pub. We arrived early, ordered food and drinks to find out minutes before it started that it was no longer happening according to the app. However, no one in the pub knew that it was either supposed to happen or if it was cancelled until a member from the technical team was switching tv channels and we informed him that it was clearly not happening and disappeared off the app. He had it on his schedule that it was supposed to happen as he was there to keep the tv volume turned down. There were also other families waiting there like we were. Besides that it worked great!
iOS
Sep 19, 2023
More lenguage
The app need more lenguage. It is only in english
iOS
Sep 19, 2023
Internet in cruise
Internet in the cruise Wonder was the worse I couldn't see sometimes the app and my mom couldn't even download the app through the entire trip
Android
Sep 19, 2023
Still not sure how Disney allowed racist content on its platform. No apology or reimbursement given. No proactive monitoring to make sure racist content does not persist. How did Disney become a hateful company? How is Disney doing to become a company not promoting hate? How will Disney make whole customers affected by their hate? Unacceptable.
Android
Sep 20, 2023
Awesome before you board, but onboard messaging doesn't work about 1/4-1/2 of the time and I was on the Wish, the newest ship. Messages say sent them change to ! Not sent. Connection kept dropping out no matter where we were on the ship. The adventure game rarely worked. When it did it was very cool, but we were only able to get 3 areas to work at all. We tried throughout our cruise. We couldn't complete 1 adventure much less all 4. :(
Android
Sep 24, 2023
Would be nice if the messaging system has worked more smoothly. Often I could see the notification and not the message for quite a bit longer.
Android
Sep 24, 2023
Stuck on "take me to wifi settings" useless onboard
Android
Sep 26, 2023
It does the job for most of what you need. Onboard the Internet is spotty. It is nice to have the ability to text each other through the app, but not too helpful when the messages don't come through. For example when my child wishes to be picked up from the kids club, we didn't know. And they were upset because they thought they were left behind.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

 When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! 

 To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

 AT HOME

 Get Ready to Cruise

·     Retrieve your reservation so you can review details including required documents, make payments and more.

·     Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

·     Explore activities and entertainment.

·     Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

·     Keep or change your dinner Seating assignment. 

·     Add or edit Vacation Protection Plan and Ground Transportation. 

 ·     View your Air Transportation.

 ·     Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. 

ON BOARD THE SHIP 

Enhance Your Experience 

·     View onboard activities across your entire voyage. 

·     Plan your day, from shows to shopping. 

·     Review your ports of call and at-sea days.

·     Read details about activities that interest you. 

·     Check menus before dinner—kids’ menus too—and easily access your dining schedule.

.     Check out the latest offers and specials. 

·     Save favorite activities in one convenient list. 

·     View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. 

·     Find Disney Characters throughout the ship. 

·     For assistance, visit our new Help Center.



Know Where to Go

·     Explore your ship deck by deck, from bow to stern.

·     Find locations of the activities you want to do.

 

Stay in Touch 

·     Use Onboard Chat to stay connected to your family, friends and shipmates.

·     While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. 

·     Use our wide array of Disney emoticons to express yourself as you chat.

 

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Terms of Use: https://disneytermsofuse.com 

Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
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