87
good

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Medical
Work at Doctor On Demand, Inc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Doctor On Demand, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
89%
Android
276 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
34 Reports
User Feedback
11%
iOS
34 Reports
89%
Android
276 Reports
Doctor On Demand - Latest Quality Issues
Android
Sep 20, 2023
My Dr was amazing but the support staff of the app are horrible with getting paperwork and notes to my workplace
iOS
Sep 21, 2023
Honestly just go to a real clinic at least they’ll actually read your review
Called because I missed time from work due to an stomach bug, was pretty much told to go to a in person doctors office and was never given the form I needed since the call was ended early. Support takes forever to get back to you and now I have to spend more time and money going to a real clinic. Edit: literally got the same cookie cutter response like everyone else, don't waste your time with this app
Android
Sep 21, 2023
App not showing me message replies from the doctor. Get error messege.
Android
Sep 22, 2023
Location services shouldn't be required. I travel and will need services that aren't where I am in that exact moment, but apparently your app needs to track me. For virtual visits? Really?
iOS
Sep 22, 2023
Poorly designed
Doctors flake on your appointments but if you click cancel then it warns you that it is still going to charge you. So what am I supposed to do, keep the app open forever?! Waiting on hold with their customer service to try to resolve this.
Android
Sep 23, 2023
Was having problems hearing us and kept ending appointments. Hopefully it's finished bc it's a great app.
iOS
Sep 24, 2023
Awful experience
Waiting for over an hour despite notifications that stated “<20 minutes” left remaining in wait. I'd close the app and cancel, but guess what? The app ALREADY CHARGED ME for the visit. Haven't seen anyone, and the experience has been awful with the app since the beginning, but yes, already charged. What a scam.
iOS
Sep 25, 2023
Intentionally difficult to delete data
To delete your data, customer service wants you to email info like name and social security number to “verify” your identity. This is absolutely unacceptable in the modern digital age where under no circumstances should that information be sent by email to anyone. If they treat social security numbers this haphazard, they certainly are not protecting HIPAA information with care. This company intentionally makes it difficult to delete your account or data, which comes across as questionable business practices.
Android
Sep 25, 2023
No Customer Service
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners